terms of service

These Terms of Use (hereinafter referred to as "these Terms") stipulate the matters that users (hereinafter referred to as "Customers") must comply with when using the online store "UTSUWA" (hereinafter referred to as "the Service") operated by TransStyle Co., Ltd. (hereinafter referred to as "our company"), as well as the rights and obligations between our company and our customers. By making a purchase, you are deemed to have agreed to these Terms.

Article 1 (Application)

These Terms and Conditions apply to all relationships between you and us regarding the use of this service.

By using this service, you are deemed to have agreed to these terms and conditions.

Article 2 (Membership Registration)

Membership registration is required to purchase products.

If any registration information is false, we reserve the right to suspend the provision of services.

Article 3 (Prohibited matters)

You must not:

・Acts that violate laws and regulations or public order and morals

- Any act that infringes the rights or interests of other customers or third parties.

・Registering false information

・Acts that interfere with the operation of the site

・Unauthorized access, spam, hacking, etc.

Article 4 (Contract Formation)

A sales contract will be concluded when a prospective purchaser places an order and we send an order confirmation email.

Article 5 (Payment Method)

Customers shall pay the product price by the method specified by our company (credit card, etc.).

Article 6 (Delivery)

Products will be shipped via our designated delivery company.

When shipping overseas, customs duties, import taxes, and fees may be incurred during customs clearance, and these will be borne by the customer.

We are not responsible for any damages caused by delivery delays, customs hold-ups, or non-delivery.

Article 7 (Returns and Exchanges)

Due to the nature of our products (handmade, one-of-a-kind, etc.), we cannot accept returns or exchanges for reasons of customer convenience.

We will only respond if we are responsible for the damage or incorrect delivery of the product, and only if you contact us within 3 days of receiving the product.

In the case of overseas shipping, return and exchange shipping fees and customs clearance fees are generally the responsibility of the customer.

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Article 8 (Intellectual Property Rights)

The copyright and other intellectual property rights of the content (photos, text, designs, etc.) related to this service belong to our company or the legitimate rights holder. Unauthorized use or reproduction is prohibited.

Article 9 (Disclaimer)

We are not liable for any damages caused by force majeure events beyond our control, such as natural disasters, system failures, or delivery problems.

Differences in color or texture between the product image and the actual product will not be accepted as a reason for return.

Article 10 (Changes, Suspension, and Termination of Services)

The Company may change, suspend, or terminate the content of this service without prior notice. The Company shall not be liable for any damages incurred by the Customer as a result of such changes.

Article 11 (Governing Law and Jurisdiction)

These Terms and Conditions are governed by Japanese law.

In the event of a dispute arising regarding this service, the Kyoto District Court or the Kyoto Summary Court shall be the exclusive court of first instance.

Any disputes that arise with overseas customers will also be handled in Japanese, in accordance with Japanese law.

Article 12 (Changes to Terms)

The Company reserves the right to change these Terms and Conditions as necessary. The changed Terms and Conditions will take effect when they are displayed on the Service.