Legal notice
Seller Information
Seller
Transstyle Inc.
Responsible Person
Chikara Shinagawa
Address
Transbec Building 4F,
379 Funahokocho, Shimogyo-ku, Kyoto-shi, Kyoto 600-8443, Japan
Telephone Number
Customer support is primarily handled by email. A detailed phone number will be disclosed upon request if there is a legitimate reason.
Email Address
info@utsuwa-jp.com
Sales Price
As listed on each product page (prices include consumption tax).
Additional Charges
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Shipping fees (vary depending on domestic or international destination)
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Customs duties, import taxes, and other fees for international orders (borne by the customer)
Payment Methods
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Credit Card (VISA, MasterCard, American Express, and others)
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Payments supported by Shopify Payment
Payment Timing
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Credit card: Charged at the time of order
Delivery Time
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Domestic shipping: Usually dispatched within 7 business days after order confirmation
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International shipping: Usually dispatched within 5–10 business days after order confirmation (varies by region)
Delays may occur due to weather conditions, customs procedures, or other factors.
Shipping Destinations
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Within Japan
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North America, Europe, Asian countries, and other available regions
Some areas may not be eligible for delivery.
Returns, Exchanges, and Cancellations
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Returns and exchanges are not accepted unless the product is defective.
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In the event of defective products or incorrect deliveries, please contact us within 3 days of receipt.
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Returns from overseas orders are generally not accepted, except in special cases such as product damage.
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Order cancellations after confirmation cannot be accepted.
International Orders
For international deliveries, customs duties and taxes may apply. These costs are the responsibility of the customer.