Legal Notice
Seller
Transstyle Inc.
Person responsible for operations
Riki Shinagawa
Address
Transbec Building 4F, 379 Funahoko-cho, Shimogyo-ku, Kyoto, 600-8443, Japan
Telephone
Customer support is primarily provided by email. Our telephone number will be disclosed upon a request based on legitimate grounds.
info@utsuwa-jp.com
Prices
Shown on each product page, inclusive of consumption tax.
Charges other than product prices
- Shipping, which varies by domestic or international destination.
- Customs duties and import taxes for international deliveries, payable by the customer.
Payment methods
Credit cards (VISA, MasterCard, American Express and others) and payment methods supported by Shopify Payments.
Payment timing
Credit card payments are charged when the order is placed.
Dispatch timing
Domestic orders: normally dispatched within 7 business days of ordering. International orders: normally dispatched within 5–10 business days of ordering, depending on the region. Weather and customs procedures may cause delays.
We are closed during the year-end and New Year period, Saturdays, Sundays and public holidays.
Delivery destinations
Japan and supported destinations in North America, Europe, Asia and other regions. Some areas cannot be served.
Returns, exchanges and cancellations
Returns and exchanges are generally not accepted unless a product is defective. If a defective item or incorrect delivery occurs, contact us within one week of receipt. Returns from overseas are generally not accepted, except in special circumstances such as damage. Orders cannot be cancelled after confirmation.
Orders from overseas
International deliveries may incur customs duties and taxes, which are the customer’s responsibility.