Specified Commercial Transactions Act

Distributor

Transstyle Co., Ltd.

Operations Manager

Shinagawa Chikara

location

〒600-8443

Transvec Building 4th floor, 379 Funabokocho, Shimogyo-ku, Kyoto City, Kyoto Prefecture

telephone number

*We generally respond to customers via email. Detailed phone numbers will be provided upon legitimate request.

email address

info@utsuwa-jp.com

Sales price

Listed on each product page (price includes consumption tax)

Required fees other than the product price

・Shipping costs (varies depending on domestic and international destination)

・Customs duties, import taxes, etc. for overseas shipping (to be borne by the customer)

payment method

・Credit card (VISA, MasterCard, American Express, etc.)

・Shopify Payment compatible payment

Payment period

・Credit card payment: Payment will be made at the time of ordering

Product delivery time

・Domestic shipping: Usually shipped within 7 business days of order

・International shipping: Usually shipped within 5-10 business days after order placement (varies by region)

*Delays may occur due to weather, customs procedures, etc.

Delivery countries

・Within Japan

・Available areas include North America, Europe, and Asian countries

*Delivery is not available to some areas.

Returns, exchanges and cancellations

As a general rule, we do not accept returns or exchanges unless the product is defective.

In the unlikely event that you receive a defective or incorrectly delivered product, please contact us within 3 days of receiving the product.

As a general rule, we do not accept returns from overseas (except in special cases such as damaged products).

We cannot accept cancellations after your order has been confirmed.

Regarding orders from overseas

Overseas shipping may incur duties and taxes, which must be borne by the customer.